Water Heater Repair
No hot water? We diagnose and fix water heater faults the same day — send a photo first.
A panel that’s stopped heating the tank can leave a sunny roof and cold taps in the same afternoon. Solar hot water systems have several parts working together, so the fault may sit at the panel, pipework, circulation or the stored-water unit. We help you identify what has stopped working before deciding on a repair.
Greg has 15 years’ experience as a plumbing and heating engineer and has been. We specialise in breakdowns and repairs, including water-heating faults.
A solar installation relies on heat moving from the collectors into the tank. If that transfer stops, the water can stay cold even when the day is bright. A panel fault is one possibility, but the symptom alone does not identify the cause. The circulation system, a connection or the tank itself may need attention too.
Tell us when you first noticed the change and whether the water is completely cold or simply not reaching its usual temperature. If you can safely take a photo of the equipment and a short video showing what you see, send them by WhatsApp. Do not climb onto a roof or open equipment to gather evidence. A clear view from a safe position is enough to start the conversation.
We begin by narrowing down the fault. Photos and video can show the arrangement of the equipment and help us understand what needs checking. They do not replace an inspection where one is needed, but they can make the first diagnosis more useful and help us identify parts before travelling.
Once we know what is required, we explain the proposed work and agree the price with you before it begins. If a part is needed, we buy it before setting out where possible. You receive an ETA update while we are on the way, so you are not left wondering when we will arrive.
A repair may be the right answer when the fault is limited to a component or connection. If the tank or system has broader problems, we will explain what the inspection shows and discuss the practical options. We will not tell you that a panel needs replacing based only on the fact that the water is cold.
The immediate sign is often a loss of hot water, but the cause may be separate from the taps and bathroom pipework. Keep note of any other change, such as water appearing around the unit or a new noise from the system. Share that detail when you contact us; it can help distinguish one fault from another.
If the storage unit itself has failed, you may also want to discuss conventional water-heater options. Our water heater repair service covers a different set of faults and can help if the issue is with the heater rather than the solar collection side.
The first step is a conversation based on what you can see, followed by checks suited to the equipment. A photo of the visible installation and a short description of when the problem began can make that first exchange clearer. We use the information to prepare, not to promise a diagnosis that has not been confirmed.
Solar equipment may be positioned on a roof or in a service area that is awkward to reach. Please do not attempt to access it yourself. We can discuss what is visible from a safe place and decide what needs inspecting in person.
The cost depends on the fault, the parts required and the work involved. We agree the price before carrying out the repair. For more about how plumbing costs are handled, see our pricing information.
Send a WhatsApp with a brief description and any safe photos or video of the equipment. We usually reply in about 10 minutes. If calling is easier, use the number below. We can then discuss the next step and keep you updated about timing.
Photos or video can help us narrow down the likely fault and prepare before travelling. An in-person check may still be needed to confirm the cause.
No. Do not climb or open equipment to take pictures. Send only what you can capture safely from the ground or another safe position.
We assess solar hot water faults and discuss the repair required after understanding the system and symptoms. Contact us with the details and we can advise on the next step.
Work we carry out has a 1-year warranty. We will explain how it applies to the repair agreed.
FAQ
On the Costa del Sol it is rarely the sun. More often it is a failed element in the backup cylinder, a stuck thermostat, or a sensor that has drifted and is telling the controller the tank is hotter than it is. Send a photo of the cylinder and the controller display, and Greg can narrow it down before travelling.
Both ends, but Greg will be straight about which part is at fault. He repairs the electric backup and the cylinder on common makes, with Ariston the one he knows best, and tells you whether the fault sits with the panels, the controller or the immersion before any work starts.
Cold water is not an emergency; water running down the side of the cylinder is. If you can see water escaping, turn the supply off at the stop tap and message Greg on WhatsApp with a photo. Anything that is not leaking can usually wait for a normal appointment.
Part of
This job sits inside our wider water heating repairs work. If your problem turns out to be something else in that group, the cluster page explains the options.
All water heating repairs →Reviews
"100% reliable, knowledgeable and professional. Fixed our problems and took great care in doing so, clean and tidy. English speaking too so that was a bonus."
General plumbing"Greg came to my rescue after another man walked off the job. He is an absolute professional and knows his trade."
Repair"Arrived on time and fixed the leak professionally and perfectly. The charge was extremely reasonable for a Sunday call out."
Leak repair
Replace with a real Google Business Profile widget. Update reviews in site.config.ts → reviews[].
Ready to Get Started?
No pressure. Just honest advice and a fair price from your local Marbella experts.
We respond within one business hour.