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A small toilet leak can spread across a bathroom floor, seep into a ceiling below or keep the water meter moving between visits. If you can see water around the base, behind the cistern or near a connection, it is worth dealing with the source before the damp patch grows.
Work we carry out has a 1-year warranty. We will explain the repair and the terms that apply before starting.
Water around a toilet does not automatically mean the pan is cracked. It may be escaping from a supply connection, the cistern, a flush component or the joint where the toilet meets the floor. The location and timing of the leak help narrow it down: does it appear after flushing, or continue when the toilet has not been used?
If water is actively spreading, turn off the toilet’s local isolation valve if you can reach it safely. Avoid forcing a stiff valve. Move items away from the wet area and dry the floor where possible, then take a photo or short video. Send it through WhatsApp with a note about when the leak appears.
Yes. A leak that runs continuously can waste water even when it is difficult to see. A cistern that keeps refilling, a faint trickle into the pan or a damp patch that returns after drying all warrant attention. If the leak is intermittent, note when you first see it and whether it follows a flush.
Colin Streeter described our work this way: “the two leaks I had in the bathroom are fixed…” That is the sort of repair we focus on: find the point where water is escaping, then address that fault rather than guessing from the visible patch alone.
We start with the symptoms and any photos or video you can provide. That helps us prepare for the visit and identify likely parts before travelling. Once we have checked the toilet, we explain what needs doing and agree the price up front.
A repair could involve a connection, a cistern component or the seal at the base. The exact work depends on what we find. If the toilet needs replacing instead of repairing, we can discuss the options and arrange a fixed price for a future installation after reviewing photos or video of the existing setup.
We send an ETA update while travelling. After the repair, we check the affected area and explain what was done. Bathroom and toilet fittings we work with include Roca, Grohe, Puya, Proinco and Fontia.
A cistern that keeps filling may send water into the bowl or out through an overflow route. That can look different from a leak at the base, and it calls for a different check. If water is coming from the overflow, our toilet overflow service covers that problem. For general faults, see toilet repair and installation.
The price depends on the source of the leak, the parts involved and the repair required. We explain the cost and agree it before work starts. Read more about how costs are handled on our pricing page.
Send us a photo or short video of the affected area, if you can take one safely. Include whether the leak happens after flushing or continues between uses. We usually reply on WhatsApp in about 10 minutes, then we can agree what happens next and provide an ETA when travelling.
Water at the base may come from a seal, connection or another part of the toilet. A check is needed to identify the source before choosing a repair.
If water is actively escaping, stop using it and turn off the local valve if it is safe and easy to do. Do not force a valve that will not turn.
Yes, we can assess it. Tell us that the leak follows a flush, and share a safe photo or video if useful.
Work we carry out has a 1-year warranty. We explain the applicable terms before starting.
FAQ
Three usual places: the base of the pan, the cistern, or the supply connection behind it. Water at the base means a failed seal or a cracked pan; water from the cistern is often the flush valve or the fill valve, both of which Greg keeps in stock because they are the most common failure on the coast.
Just the part, wherever that is sensible. Reusable flush cartridges, fill valves and connectors are always in the van, so a leaking cistern is normally a single visit. A cracked pan or a failed seal under the base is a bigger job and Greg will price it before starting.
Turn the water off at the isolation valve behind the toilet if you can reach it, and put a towel down. Send a photo of where the water appears, plus one of the cistern inside the lid. That tells Greg which parts to bring and saves a second trip.
Part of
This job sits inside our wider toilet repairs work. If your problem turns out to be something else in that group, the cluster page explains the options.
All toilet repairs →Reviews
"100% reliable, knowledgeable and professional. Fixed our problems and took great care in doing so, clean and tidy. English speaking too so that was a bonus."
General plumbing"Greg came to my rescue after another man walked off the job. He is an absolute professional and knows his trade."
Repair"Arrived on time and fixed the leak professionally and perfectly. The charge was extremely reasonable for a Sunday call out."
Leak repair
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